Questions about your Knack app? Let's Chat. https://www.knackbuilders.com. This time I take a look at some methods to trouble shoot when you are having issues with your Knack app. Trouble shooting is quite a big topic, but here I list a few of the very first things you do when going down this road.
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Full Transcript
dave parish here at knack builders
uh your neck dude
today's topic hey by the way if you like
these please like the video and i'd ask
you to subscribe to the channel too but
today's topic
is uh
troubleshooting basics now this is
troubleshooting is a big big hairy topic
um
but i'm gonna give you three
first things you start to do when you
have a problem and you're trying to
resolve it uh
these are helpful and i'll probably
build on this troubleshooting thing
uh with some other videos but i'll be
back in a minute start going through
these things
[Music]
okay folks here i go uh talking about
troubleshooting basics i don't think
this is going to be too long
let's um
let's look at the first one source this
is the first thing you do and by the way
i'm not talking about troubleshooting
again i said troubleshooting is a big
topic there could be problems with
equations
tasks running correctly
um
all kinds of things performance of the
app you get the spinning wheel type
stuff i'm really not talking about this
it's this is more of hey i i have
content that i want to see and it's not
displaying how i want that's what i hear
a lot of when i'm helping people but the
first thing you do
is check the source of whatever you're
having a problem
let me call up an app
here's a piece of content the pages
it's actually if someone logs in they
can
uh
make service requests
um first thing you do click it engage
the piece of content
go to source and see what that is this
is the very first thing you do
this table displays service records
connected to the logged in user
you
when you're creating this page
it depends on the connections you have
it could give you a whole list from to
choose or from which to choose and
sometimes it can be confusing especially
if you have like sometimes you have
multiple connections to the same object
um
or sometimes
the client just forgets to do it to the
logged in user think and something else
and
this will tell you what it is this is
the first thing this can be helpful
um that's that one
um
okay let's see what a second one is
let's call up
here
connection direction i talk about this
fairly frequently
if something isn't working right and
it's something that i see
um
really frequently with
with new
folks is they put the connection
direction in the wrong
in the wrong place
or the connection in the wrong place
let's for example
customer and a customer has invoices
customers a parent record
invoices in this case one to many one
customer can have many invoices
um
to check if that's right almost always
that
the connection should reside
in
the child record in this case invoices
we have customer
here that's correct
and another way to think of that is if
you have
various
invoice records
uh it just makes sense you looking at
that table you want to see
who what customer that invoice is for
right here johnny custom manuel
if you had in the other direction and
sometimes you can make it work but it's
just not right uh you'd look at this
table you would not see
who
the customer is and that would just be
weird because you want to know
having it in the wrong direction when
you're setting up the pages content or
even a number of things can cause
problems
so make sure it's in the right direction
okay the last one here
record history
let's let's take a look at this this by
the way is only available on the pro
plan above but it's quite useful if you
go to any objects and go to records
and these arrows here click on it the
first thing allow you to edit that
record the second one
it's called record history
this will give you
who did it
[Music]
when it was done even the ip address
and
anything that was changed and this first
one's created but anything subsequently
that was changed
will uh be highlighted in blue
so this helps you
if you have something wrong
figure out
uh
on a certain date you knew something or
record was creating go there you can see
who did it uh you can see what was
changed and this can help you narrow
down things and then the other nice
feature here
is this thing called render
what this is going to do
you click render
it takes you to the page that that
update whatever happened was created or
is updated
um now watch out when you have
side two sessions open same time know
what you're doing and close out of one
as soon as you can that can be dangerous
um
so
in this case i don't know whatever the
circumstances you can poke around a lot
of times you might have the same thing
where you can create or update in
multiple spots in your app
uh you have to keep them consistent and
again know what you want to accomplish
and you can miss easy to miss stuff but
you can check record rules or if emails
aren't going correct you can just poke
around that's what troubleshooting is
going down alleys bottom will be closed
you got to go back and go down another
one this will help you find things that
are wrong that's what i got today folks
i appreciate it and i'll talk to you
soon bye